Yep, we’re hiring for someone to work part time in customer service.
The job is based in Melbourne working within the subscriptions department from our Greville St. Prahran store.
It’s a part time position working 25 hours a week where, essentially, you’ll be one of the human faces of our subscriptions department.
A typical day will include:
- Taking calls from customers on our in-bound 1800 telephone number.
- Processing new subscriptions and renewals (yes, this involves a fair bit of data entry).
- Answering customer service e-mails (“Where is my magazine?”) and following up with publishers and distributors (“Where is that customer’s magazine?”)
- Helping to package up and send out customer orders.
- Putting together invoices and basic Excel spreadsheets.
Ideally, we’re looking for someone with a bit of customer service experience and lots of common sense.
Please send through your CV with a cover letter to email@example.com with the subject line “Your call is important to us…”